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What are business KPIs?

business KPI

Key performance indicators (KPIs) are measurable metrics that organizations use to track their progress towards their goals. KPIs can be used to measure a variety of things, such as financial performance, customer satisfaction, operational efficiency, and employee productivity.

Why are business KPIs important?

KPIs are important because they provide organizations with a way to measure their success and identify areas where they need to improve. By tracking KPIs, organizations can make data-driven decisions that will help them achieve their goals.

How to choose business KPIs

When choosing, it is important to select metrics that are relevant to your organization’s goals. You should also consider the following factors when choosing KPIs:

How to track business KPIs

Once you have chosen your KPIs, you need to track them on a regular basis. There are a variety of ways to track KPIs, such as using spreadsheets, project management software, or business intelligence (BI) tools.

How to use business KPIs to improve performance

By tracking KPIs, you can identify areas where your organization needs to improve. Once you have identified these areas, you can take steps to improve performance. For example, if you find that your customer satisfaction KPI is low, you can take steps to improve customer service.


Business KPIs are an essential tool for any organization that wants to track its progress and improve its performance. By choosing the right KPIs, tracking them on a regular basis, and using them to identify areas for improvement, you can help your organization achieve its goals.

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